1. Introduction
RealestateAI ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered property discovery platform (the "Platform").
2. Information We Collect
We collect the following types of information:
- Account Information: Email address and password (hashed) when you create an account
- Usage Data: Search queries, chat interactions with the AI concierge, property views, and saved preferences
- Device Information: Browser type, operating system, IP address, and device identifiers for session management
- Feedback: Any feedback you submit through the Platform, including the message content and page context
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Platform
- Personalise your property search experience and AI recommendations
- Process your account registration and manage subscriptions
- Respond to feedback and improve the Platform
- Send you important updates about your account or the service
- Detect, prevent, and address technical issues or abuse
4. Data Storage and Security
Your data is stored on secure servers. We implement appropriate technical and organisational measures to protect your personal information, including:
- Passwords are cryptographically hashed and never stored in plain text
- Sessions are managed via secure, HTTP-only cookies
- Access to user data is restricted to authorised processes only
While we strive to protect your information, no method of electronic storage is 100% secure. We cannot guarantee absolute security.
5. Data Sharing
We do not sell your personal information.
We may share your information only in the following limited circumstances:
- Service Providers: We use third-party services (such as Anthropic for AI processing and Firecrawl for property data aggregation) that may process data on our behalf
- Legal Requirements: If required by law, regulation, or legal process
- Safety: To protect the rights, property, or safety of RealestateAI, our users, or others
6. Third-Party Services
The Platform integrates with third-party services that have their own privacy policies:
- Anthropic (Claude AI): Powers our AI concierge. Your chat messages are sent to Anthropic's API for processing
- Firecrawl: Used to aggregate property listing data from public real estate portals
- Stripe: Processes subscription payments (we do not store your payment card details)
We encourage you to review the privacy policies of these third-party services.
7. Your Rights
You have the right to:
- Access: Request a copy of the personal data we hold about you
- Correction: Request that we correct any inaccurate information
- Deletion: Request deletion of your account and associated data
- Export: Request a portable copy of your data
To exercise these rights, contact us via the feedback button on the dashboard or at support@realestateai.com.
8. Cookies and Local Storage
We use cookies and browser local storage for:
- Authentication: Maintaining your logged-in session
- Preferences: Remembering your theme (light/dark mode) preference
- Session State: Preserving dashboard state (chat history, property results) within a browser session
We do not use third-party tracking cookies or analytics trackers during the beta phase.
9. Data Retention
We retain your account information for as long as your account is active. Chat history and search data may be retained for up to 90 days to improve the service. You may request deletion of your data at any time by contacting us.
10. Children's Privacy
The Platform is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete that information promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of changes by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at support@realestateai.com.